How do I book for two or more people?
Please don’t book one single appointment and write in the notes that it’s for multiple people—we won’t see that! The booking system automatically logs it as one person only.
Each makeup appointment runs for approximately 45 minutes per client, so to book back-to-back spots, you’ll need to make separate bookings for each person.
Want to book a group?
No worries—just head over to our Group Booking Form and we’ll help you organise everything properly behind the scenes.
Why does it say there are no available time slots on the booking system?
If the calendar says “no available time slots,” it means that day is fully booked or not available for appointments.
Online bookings are open for Fridays & Saturdays only.
Looking for a weekday appointment? Send us a message via the Contact page and we’ll try to work some magic for you.
Do I have to pay a deposit?
Yes—all appointments require a non-refundable deposit to secure the booking.
Booking online? You’ll be asked to pay in full. 50% of that total is your non-refundable deposit.
If you cancel, 50% will be kept as a cancellation fee.
Booking via email? Please provide your full name, email, and phone number. You’ll receive a confirmation email with instructions on how to pay your deposit. Once the confirmation is sent, this counts as a written agreement.
I paid my deposit but didn’t hear back. Is my booking secure?
If you’ve followed the instructions in your confirmation email and paid your deposit, you’re all set—no need to stress!
Due to high demand, our replies can sometimes be delayed.
You’ll receive reminders via SMS and email confirming your booking.
Didn’t get one? Flick us a quick message and we’ll confirm it for you.
Can I book two time slots on the same day and decide later?
Sorry—please don’t do this. Holding two time slots makes it unfair for other clients wanting to book in.
Only book once you know your time and are ready to pay your deposit straight away.
I didn’t receive an email with deposit instructions. What now?
First, check your junk or spam folder. If it’s not there, it’s possible you mistyped your email address.
Shoot us a message at samantha@samantharubyartistry.com with the date and time you tried to book, and we’ll resend the confirmation to the correct email address.
How do I cancel my booking?
Please email samantha@samantharubyartistry.com as soon as you know you can’t attend.
Not paying your deposit does NOT count as a cancellation. Let us know so we can free up your spot for someone else.
As per our Terms & Conditions, deposits are non-refundable and non-transferable if you cancel or need to reschedule.
I need to reschedule—what happens to my deposit?
We get it—life happens! But please be aware that rescheduling your appointment will forfeit your original deposit.
A new deposit will be required to book a new date/time.
How do I prep for my appointment?
We’ve created simple checklists to help you prep for your appointment and get the absolute best results:
How do wedding bookings work?
First, you’ll need to fill out our Wedding Inquiry Form. Once that’s submitted, we’ll email you a custom quote based on your event details.
Important: If you haven’t received your quote yet, make sure to check your junk or spam folder—sometimes our emails like to play hide and seek.
From there, you’ll have the option to accept or decline the quote. Once we hear back from you, we’ll move forward with the next steps to secure your date and get your deposit paid. Once that’s done, you’re officially locked in!
What happens after I book my wedding?
Once your booking is locked in, it’s all systems go! Here’s what you can expect:
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Trial Appointments: If you’re planning to book a trial (which we highly recommend!), we’ll organise a time that suits you closer to the big day. Trials are the perfect chance to test out looks and lock in your dream style.
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Final Details: A few weeks before your wedding, we’ll check in to confirm timing, locations, and final numbers—so everything runs like clockwork on the day.
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Touch-Up Kits: On request, we can provide touch-up kits to keep you and your bridal party glowing all day and night.
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Open Communication: Got any questions, changes, or last-minute nerves? We’re here for you every step of the way—just shoot through an email or message!
What do I do if I need to change the details of my wedding booking after I've submitted the Wedding Inquiry Form?
If you need to change any details regarding your wedding booking, simply reach out to us via email with the updated information. We’ll handle the changes and make sure everything is adjusted accordingly.
It's important to keep us informed so your plans can go smoothly!
Are there any specific guidelines for the types of looks I can test during the trial appointments?
During your trial appointment, you're welcome to experiment with different looks to find what suits you best. We recommend considering styles that reflect your vision for the wedding day, but there are no strict guidelines. Feel free to bring inspiration photos or ideas you'd like to try!
How far in advance should I attempt to book my wedding date?
We recommend booking your wedding date as soon as you finalise your plans. Popular dates can fill up quickly, so earlier is always better to ensure availability. Planning several months in advance allows us to accommodate your preferences and provide the best possible service on your special day.