1. How far in advance should I book?

We recommend securing your date as early as possible, especially during peak seasons and for weddings.

Bridal bookings are typically secured 12–18 months in advance, while event bookings are usually made 3–6 months ahead. Availability is limited, and dates are not held without a booking fee.

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2. How do I secure my booking?

A 50% non-refundable booking fee is required to secure your appointment.

Your date and time are not reserved until this payment has been received. All bookings are confirmed once your invoice is paid and you receive a confirmation email.

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3. When is the final balance due?

• Bridal bookings: The remaining balance is due 21 days before your wedding date
• Event bookings & trials: Full payment is required 7 days before your appointment

If payment is not received by the due date, we reserve the right to charge the card on file.

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4. Can I cancel or reschedule?

• Cancellations: All booking fees are non-refundable.
Cancellations within 21 days (bridal) or 24 hours (events/trials) will incur the full remaining balance.

• Rescheduling: Requests are subject to availability and must be approved in writing. Booking fees are not transferable unless agreed upon.

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5. What happens if I’m late?

Please arrive on time to ensure your appointment runs smoothly.

If you are more than 15 minutes late, your appointment may be shortened or cancelled, and your booking fee may be forfeited.

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6. Do you offer mobile services?

Yes — we specialise in on-location services for bridal parties and group bookings.

Travel fees apply and are calculated based on distance from our Norwood studio.

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7. Where is the studio located?

📍 255 Portrush Road, Norwood SA
Parking is available nearby on Beulah Road.

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8. How should I prepare for my appointment?

To ensure the best results:

• Makeup: Arrive with clean, moisturised, makeup-free skin
• Hair: Wash and fully dry your hair the day before your appointment
• Spray Tans: Exfoliate the day prior and avoid deodorant, lotions, and perfume on the day

Preparation guides are also provided in your confirmation emails.

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9. Do you cater to allergies or sensitivities?

Yes — however, all allergies, sensitivities, and skin conditions must be disclosed in your intake form before your appointment.

While we take every precaution, we cannot guarantee a reaction-free service if information is withheld.

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10. How many people can you accommodate?

For larger bookings, we allocate additional artists to ensure everything runs on time and remains relaxed.

Please provide accurate service numbers in your enquiry so we can plan accordingly.

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11. What if Samantha Ruby Artistry needs to cancel?

In the rare event we are unable to attend due to illness or unforeseen circumstances, you will receive a full refund of your booking fee or the option to reschedule.

Where possible, we will also assist in sourcing a replacement artist.

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12. What payment methods do you accept?

We accept payments via Stripe (Visa & Mastercard), PayPal, and bank transfer.

Cash payments are accepted only for event bookings arranged in advance.

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13. Do you offer trials?

Yes — bridal trials are highly recommended.

Trials are booked separately and allow us to refine your look, ensure longevity, and make any adjustments ahead of your wedding day.

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14. Can I bring someone to my appointment?

To maintain a calm, focused studio environment, guests are not permitted unless arranged in advance.

For bridal trials, one guest may attend if desired.

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15. What should I bring to my appointment or trial?

• Inspiration photos of looks you love
• Hair accessories, veils, or products you’d like incorporated
• Any lip products for touch-ups
• An open mind — we’ll tailor everything to suit you perfectly

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16. How do I book?

There are two ways to book:

• Bridal bookings: Please complete the Bridal Intake Form. We’ll review your details and send through a personalised quote based on your requirements.
• Event bookings: You can book instantly via our Book Online page or complete the Event Intake Form for group bookings.

All bookings are confirmed once your invoice has been paid.

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17. What happens after I enquire?

Once your enquiry is submitted:

• We review your details and check availability
• A personalised quote or booking link is sent to you
• Your date is secured once the booking fee is paid

From there, everything is guided — including preparation, timelines, and final confirmations — so your experience feels effortless from start to finish.

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18. Do you travel for weddings?

Yes — we offer travel Australia-wide for bridal bookings.

Travel fees and, where required, accommodation are quoted based on your location. Early bookings are recommended for interstate or destination weddings.

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19. How long does each appointment take?

Timing varies depending on the service and group size.

As a guide:
• Makeup: 45–60 minutes per person
• Hair: 45–60 minutes per person

For bridal bookings, a detailed run sheet is created to ensure your morning runs smoothly and on time.

20. Will my makeup and hair last all day?

Yes — all services are designed for longevity, photography, and real-life wear.

We use professional-grade products and techniques to ensure your hair and makeup hold beautifully throughout the day and into the evening.

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21. Do you provide touch-up services?

Touch-up services are available for bridal bookings upon request.

This can include staying on location for touch-ups, second looks, or event transitions. Please enquire for a custom quote.

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22. Can I make changes to my booking?

Yes — however, all changes must be made in writing.

We do our best to accommodate adjustments, but changes to services, timing, or group size are subject to availability and may affect your booking total.

Final numbers are typically locked in before your final balance due date.

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23. What if someone in my booking cancels?

For bridal bookings, the agreed minimum services and booking value still apply.

If a member of your party cancels, the remaining balance is still payable at the quoted rate. This ensures the allocated time and team are honoured.

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24. Do you require a minimum booking for weddings?

Yes — a minimum booking value applies for bridal services, particularly for peak dates and weekends.

This will be outlined in your personalised quote.

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25. Can I book just hair or just makeup?

Yes — depending on availability.

For peak wedding dates, priority is given to larger bookings. Individual services are more commonly available for events or off-peak dates.

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26. Do you work with a team?

Yes — Samantha Ruby Artistry is supported by a carefully selected team of experienced artists.

All team members are trained to deliver work aligned with our signature style and standard, ensuring consistency across every booking.

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27. What if I don’t usually wear makeup?

That’s completely okay — and very common.

Our approach is tailored to you. Whether you prefer minimal, natural beauty or something more elevated, we’ll create a look that feels comfortable, refined, and like the best version of you.

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28. Do you provide lashes?

Yes — lashes are included in all makeup services.

We customise the style to suit your eye shape, desired look, and overall balance of your makeup.

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29. Can you match a specific look I’ve seen?

We use inspiration as a guide, but always tailor the final result to suit your features, colouring, and overall vision.

This ensures your look photographs beautifully and feels cohesive in person.

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30. What if I have a large bridal party?

No problem — we regularly accommodate larger groups.

Additional artists are arranged where needed to ensure your morning runs smoothly, without feeling rushed or overwhelmed.

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