1. How far in advance should I book?

We recommend securing your date as early as possible, especially for weddings and peak event seasons. Bridal bookings are often made 12–18 months in advance, while event bookings are usually made 3–6 months ahead.
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2. How do I secure my booking?

A 50% non-refundable booking fee is required at the time of booking to secure your appointment. Your date/time is not reserved until this fee has been received.
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3. When is the final balance due?

   •    Bridal bookings: Remaining balance is due 21 days before your wedding date.
   •    Event clients: Remaining balance is due 7 days before your event, unless cash-on-the-day has been arranged.
If we have your card on file and payment isn’t received on time, the outstanding balance may be automatically charged.
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4. Can I cancel or reschedule?

   •    Cancellations: All booking fees are non-refundable. Cancellations within 21 days (for bridal) or within 24 hours (for events) will incur the full balance.
   •    Reschedules: Rescheduling is subject to availability and approval. Booking fees are not transferable without written agreement.
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5. What happens if I’m late?

If you’re more than 15 minutes late, your appointment may be cancelled, and your booking fee forfeited. This ensures fairness to all clients and keeps the day running smoothly.
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6. Do you offer mobile services?

Yes. Bridal parties and group bookings can be serviced on-location. Travel fees apply and vary depending on distance from the Norwood studio.
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7. Where is the studio located?

📍 255 Portrush Road, Norwood SA
Parking is available nearby on Beulah Road.
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8. How should I prepare for my appointment?

   •    Makeup clients: Arrive with clean, moisturised, makeup-free skin.
   •    Hair clients: Wash and dry your hair the day before (not the day of).Arrive with clean, dry hair 
   •    Spray tans: Exfoliate thoroughly the day before and avoid applying deodorant, lotions, or perfume prior to your tan.
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9. Do you cater to allergies or sensitivities?

Yes. Please list all allergies, skin conditions, or product sensitivities on your intake form. We’ll always do our best to accommodate, but clients are responsible for disclosing accurate information in advance.
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10. How many people can you accommodate?

For larger bridal parties or group bookings, we can arrange additional stylists/assistants to ensure everyone is ready on time. Please specify exact numbers on your intake form so we can allocate enough time and staff.
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11. What if Samantha Ruby Artistry cancels?

In the rare case that we must cancel due to illness, emergency, or unforeseen circumstances, you’ll be refunded your booking fee in full or offered the option to reschedule.
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12. What payment methods are accepted?

We accept Stripe, Visa/Mastercard, PayPal, and cash (for event balances by prior arrangement).
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13. Do you offer trials?

Yes. Bridal hair and makeup trials are highly recommended and can be booked separately. This allows us to perfect your look in advance and ensures everything runs smoothly on your wedding day.
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14. Can I bring a guest to my appointment?

To maintain a calm environment in the studio, guests are not permitted unless otherwise arranged. Exceptions may apply for bridal trials where a family member or friend is needed for input.
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15. What should I bring to my trial or appointment?

   •    Photos of looks you love for inspiration
   •    Any hair accessories, veils, or lipsticks you’d like to include
   •    An open mind — we’ll work together to tailor your look perfectly to you