HOW DO I BOOK 2+ PEOPLE?
Please make sure that you do NOT book in 1 appointment for 2 or more people - even if you write in the notes that the booking is for 2 people - We will not see this, as it automatically books into the online database as ONE person only.
Appointments are approximately 45 minutes per client, so if you would like to book in 2 faces back-to-back to be able to come to the booking together - please book 2 appointments 45 minutes apart (for e.g - you book yourself in for a 12.00pm appointment & get your friend to book themselves in for a 12.45pm appointment)
WHY DOES IT SAY NO AVAILABLE TIME SLOTS?
If you click on a date where it says "no available time slots" this means that the date is either completely booked out, or unavailable.
If you are requesting a weekday appointment, please email us via the CONTACT page as the availabilities to book online are for Friday & Saturday bookings only.
DO I HAVE TO PAY A DEPOSIT?
Yes, ALL bookings require a non-refundable deposit to secure each booking within 48 hours of receiving the confirmation email
Bookings/dates may not be held without the deposit to secure without any prior discussion.
Booking on the online booking system, you will be required to pay in full for your appointment.
50% of this is seen as your non-refundable deposit.
If you do chose to cancel, 50% will be kept as a cancellation fee .
If you are booking VIA email, make sure that you have given us the correct name, email and phone number and you will receive a confirmation email with details on how to pay the deposit to secure your booking will be sent to your given email address.
Once you have confirmed the appointment(s) via email and received the confirmation email, it is seen as a verbal/written agreement.
"I DIDN'T PAY MY DEPOSIT WITHIN 24 HOURS, DO I BOOK ANOTHER APPOINTMENT?"
No please do not book in another appointment if you think you have lost your previous booked in time.
Please first email to check if your original time slot still stands.
Usually in some cases, we will keep pending bookings for 48-72 hours as we understand clients book themselves in on a workbreak/on holiday/before pay-day. We will sometimes also email you again, to ask if you still want the booking and to remind you to pay your non-refundable deposit to secure the booking so that you don't lose your appointment time.
In no event does Samantha Ruby Artistry have to notify one that an appointment has been cancelled, due to a deposit not being paid within the 24 hour time frame - thus resulting in client forfeiting their appointment, for me to offer to someone else.
"I DIDN'T HEAR BACK FROM YOU AFTER I SENT THE DEPOSIT, IS MY BOOKING SECURE?"
Sometimes due to high demand of emails and services during some moments of the year, our time is very limited. This means that time that we have left to do emails and bookings is limited also. In some cases, you may not hear back from us regarding the receival of the deposit, please do not stress. When making a booking you recieve confirmation of this via email and also instructions on how to secure this appointment for yourself. As explained in the email, once you have done this, your appointment IS secure. You will also recieve multiple forms of confirmation for your appointment, the week of your booking. This system is put in place to save time and to make it as easy on us, as it is for you ladies. If you do not recieve a text or email on the week of your appointment, please do call or email us with any concern and we will get back to you at our earliest convenience. We do hope you understand this.
"I AM NOT SURE WHAT TIME I WANT, CAN I BOOK IN TWO DIFFERENT TIMES FOR NOW AND DECIDE LATER?"
No if you are unsure what time you want - please do NOT book in 2 different times in 1 day. As it results in being unfair & leaving limited times/availabilities for other clients wishing to book in for that date. Thank you for understanding.
Please only book in with the certainty you are willing to pay your deposit immediately to secure your appointment then and there.
I DIDN'T RECEIVE AN EMAIL ON DEPOSIT DETAILS?
If you booked an appointment online, but did not receive an email with details on how to pay a deposit to secure your booking, please firstly check your "junk" folder in your emails.
If you did not receive an email at all, please email firstname.lastname@example.org with the date & time you think you booked online, and we can investigate for you further. This is usually because an email address was entered wrong. We can then easily re-submit your booking for you & an email will then be forwarded to your correct email address.
HOW DO I CANCEL AN ONLINE BOOKING?
If for any reason you can not attend your makeup appointment, please advise us as soon as possible to successfully cancel your booking via email at
Please do not assume that simply not paying your deposit means you're cancelling the booking. Please have the decency and respect to email or make us aware that you wish not to have that appointment saved for you any longer.
As stated in the terms and conditions, please keep in mind your deposit is non-refundable. Please also note that deposits are not transferable to future bookings if one wishes to cancel an appointment. You can find a link to our terms and conditions just below.